Highly productive and motivated sales staff are key to business survival. More and more managers are tasked with improving sales performance and training staff how to sell more. If you want to get more customers buying your products and services your telemarketing team must be able to use productive techniques; sales closing skills; and be confident in answering objections.

Selling on the telephone is very different from face-to-face sales and a telemarketing team requires a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘call through it’. Successful results in telephone sales is a byproduct of successful telemarketing training.  

It is essential that telemarketing staff represent their organisation in a professional and friendly way, using clear and effective communication to ensure that customer value is maximised and potential business is not lost. If your staff are not trained properly on telephone sales, how much business are they losing your company?

The 1 hour sessions below will ensure your staff always portray the correct image to your potential customers to make sure your company stands out from the crowd. The courses have been developed for telemarketers who make a significant number of prospecting outbound calls. They have been developed with both organization and prospect in mind to maximise on potential sales.

We focus 1 hour courses on the following topics:

• Beating the Gatekeeper - How to get past the PA in a professional way so that you can pitch the prospect.
• Pitching the prospect - How to create impact and capture the customer’s interest in the first few vital seconds of the call. Developing high impact issues and a good value proposition that keep you in control and make the customer want to listen to you.
• Closing the prospect - How to capture the client’s attention, build rapport and make quality appointments.
• Objection handling - Understanding the types of objection; dealing with objections effectively; keeping control during a call.
• Structure of a cold call - How to make that all important first impression in the few minutes you have on the phone
• How to sell on the phone - How to make create opportunities and solve the problems of the prospect, Cold calling Techniques the complete call from start to finish.  

All of the points above will help give the caller more confidence on the phone which will result in more decision maker conversations and more importantly better qualified meetings/appointments.

We charge an hourly rate and offer package deals.

To find out more please contact Neal Cohen for details on 0208 958 5695 option 1 or 07792 945768 or email neal.cohen@phoneintelligence.com
 

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